The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I ship worldwide but PLEASE NOTE THAT I NO LONGER SHIP TRACKED BY DEFAULT.
If you would like insured and TRACKED POSTAGE (Royal Mail "International Signed" internationally or "Signed For" in the UK) please CHOOSE THE DELIVERY UPGRADE AT CHECKOUT.
For urgent deliveries I can also provide quotes for a courier service worldwide.
I always post prints within 3-9 business days of receiving payment. Items are packaged with care.
It is the customer's responsibility to provide me with a deliverable shipping address. If you do not provide me with your complete, correct shipping address and your package is consequently returned to me, you must pay shipping again before I will resend it. This rule also applies to unclaimed packages. If a package is at the post office, it is the customer's responsibility to pick it up before it is returned to sender. I will not cover the cost to reship packages that have been returned as unclaimed.
Please make sure your home address on Etsy matches your address on Paypal as this can lead to missing or lost parcels.
In the event of a lost package I will ask you to wait six weeks before I send a replacement item. It has been my experience that even the most sidetracked packages find their way in that time frame.
Please contact me to discuss custom orders.