Shipping and shop policies

Delivery

I usually ship within 3-9 business days of receiving payment. Items are packaged securely, with care.

It is the customer's responsibility to provide me with a deliverable shipping address. If you do not provide me with your complete, correct shipping address and your package is consequently returned to me, you must pay shipping again at cost before I will resend it. This rule also applies to unclaimed packages. If a package is at the post office, it is the customer's responsibility to pick it up before it is returned to sender. I will not cover the cost of reshipping packages that have been returned as unclaimed.

In the event of a lost package I will ask you to wait six weeks before I send a replacement item. It has been my experience that even the most sidetracked packages find their way in that time frame.

For urgent deliveries I can also provide quotes for a courier service worldwide.

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are unhappy with your purchase please contact me within seven days of delivery. I will be happy to replace it or offer an exchange as long as your order is returned to me in the condition it was sent within 30 days of delivery.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders.
If you have ordered in error, please cancel within two hours of making payment. If you wish to cancel your order once it has been shipped, I will only issue a refund for the item as long as it is returned in perfect condition, unfortunately shipping costs will not be refunded at this stage.

In the event of a lost package I will ask you to wait six weeks before I replace your item. It has been my experience that even the most sidetracked packages find their way in that time frame.

 

Payment

No item will be posted until payment has been made. Please make a payment within three days of purchase or contact me to make other arrangements.

 

 

Custom orders

Please contact me to discuss custom orders.